Asked Question ?


Can I sign up today but choose a future date for my plan to start?

Absolutely! During the checkout process you will have the option to select the date you wish your service agreement to start. Please note: your initial payment will be taken around 14 days after your selected start date. This will then be followed by a further 11 monthly payments taken on or around the same date as your initial payment. For more details refer to the MADSAN FAQ section

If I sign up today, how soon does my plan start?

This is one of the common MADSAN FAQ regarding boiler cover plan and home cover. If you’re switching to Madsan from another provider, and maintain a minimum of 12 months continuous service, you will get instant support when you sign up with us.

If you are taking out a service plan for the first time, or you have a gap in service, you will not be able to book repairs for faults that occur within the first 14 days of joining us.

I'm interested in signing up, can I speak to someone over the phone?

Absolutely, our customer advisors are happy to help and can ensure you’re set up with the right service and support for you.

We’re available on 07484186342, between the following hours:

Monday to Friday – 8.00 a.m – 7.00 p.m 

Saturdays – 9.00 a.m – 2.00 p.m

Bank Holidays – 9.00 a.m – 5.30 p.m

What happens once I have taken out my plan?

This is one of the top MADSAN FAQ regarding boiler cover and home cover plan. Once you’ve signed up, you will receive an email from us with your login details to our client portal. Please log in and complete as much information about your boiler as possible. The more information you provide, the quicker and more effectively we will be able to deal with any future repairs. Then you can sit back and relax.

From your portal you can also download and view your Welcome Pack – we recommend you do this when you first log-in as it gives you all the information you need about your service agreement and how to contact us.

How long is the agreement for?

Our Agreements are for a minimum of 12 months, meaning you’re only ever committed to us for a year at a time. However, at Madsan we give you the option to fix your monthly price for up to 3 years – giving you peace of mind regardless of how many repairs you book. Whether you choose a 1, 2 or 3 year Fixed Price Term, your Contract Term remains at 12 months. 

You will receive an email 30 days before the end of your Fixed Price Term advising you of your renewal price. Please ensure your email address is up to date within your customer portal. (Occasionally email filters may send this email into your spam folder so be sure to check) 

If we do not receive any correspondence from you within those 30 days your contract will renew for an additional 12 months. If, once you receive your renewal notice, you decide you wish to cancel the policy please call us on 07484186342

Please note cancelling your direct debit does not terminate the contract. For more info kindly check the MADSAN FAQ section and get insights about boiler cover and home cover plan. 

Is there a call-out fee if I book a repair?

When you sign up you can choose your plan with or without a call-out fee per repair. If you choose to pay a call-out fee it will lower your monthly charge, but you will be required to pay the chosen fixed fee amount each time you book a repair.

Can you send a paper copy of my policy documents?

As we are a paperless company, we are currently unable to send out policy documents via post, they are available to view on the website as well as in your online portal when you have signed up with Madsan.

Can I control my account online?

Yes you can. Just click on Login to access your account. Here, you can change your contact details as well as review your service agreement.

Is there a limited number of repairs you offer per year?

We offer unlimited number of repairs and call-outs with all parts and labour included to all of our  customers. For more info kindly check the MADSAN  FAQ section and get details about boiler cover and home cover.

MADSAN FAQ | Boiler Cover FAQ | Home Cover FAQ
Some Feedback

What Our Happy Customers Say ABOUT MADSAN

Natasha Mwansa
Natasha Mwansa
Really great quality service and definitely a business I'll keep coming back to. So far we've had an LED mirror fitted, our sockets changed and our extractors fixed. Mike is very responsive and works very quickly to a high standard. Would recommend!
Juliet Lysons
Juliet Lysons
I had a permanently chirping smoke alarm that had come to the end of its life. Excellent response to my plea for help! Within about two hours it had been replaced with the minimum of fuss. I am really impressed with this company and these days it's not always easy to say that. Highly recommended
Aamir Hussain
Aamir Hussain
Mike was extremely professional and a honest man, i felt good about employing Mike for the job as soon as i met with him. Sure to use him again soon. Thank you!
inga sveckyte
inga sveckyte
We used Madsan uk services twice, and can’t fault it! Mike was very professional, very supportive with his knowledge as we didn’t know where to start with our new property electric works… very happy with works that been done ( lights, sockets, fuse box…) 100% recommended and I’m sure we will use there services again! Thank you so much!
Lawrence Huxley
Lawrence Huxley
Fantastic service. Probably one of the best electricians I’ve ever used. Mike was great, sorted out hanging my mirror quickly and efficiently. Will definitely be using again.
Zap Digitronix
Zap Digitronix
Great Job. Will use his service again.
onyemaechi Efobi
onyemaechi Efobi
Mike and His Colleague where Awesome Turned up on time and carried out my Log Cabin Electrical installation with no issues whatsoever. They where both very Polite and took Thier time explaining what needs to be done. Cleaned up on completion will definitely be using them again. Very Good professional and Responsive from start to finish
Xander O.
Xander O.
Fantastic service, friendly and accommodating staff.
Elena Ramona Ion
Elena Ramona Ion
I had a problem with the kitchen sockets and i couldn't use them at all, one of the Madsan engineers came and found the problem in less than an hour in one of sockets hidden behind the cabinets that I wasn't aware of. Really happy with the service,they show up in time,they wear mask an gloves. Highly recommended!!!
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